Shipping, Warranty & Returns

When do orders ship?

Orders ship same day when placed before 4:00pm EST. Orders placed after this time typically ship next day*. 

• Orders for USA ship every day of the week.
• Orders for Canada ship every business day.

*Occasionally, a ramp model/color may be backordered wherein a notice on the product page will inform you of the anticipated delay before it ships. 

How long does shipping take?

Below are our general delivery windows for our main dog ramp products*. More accurate delivery date estimates are always shown at checkout.

• United States: Typically 2–5 business days
• Canada: Typically 3–6 business days
• International: Delivery times vary by country and may take 10–15 business days or longer

*Please note, when purchasing some of our accessories separately (such as standalone rail kits), these ship direct from our manufacturer and thus may take a couple weeks to arrive.

Where do orders ship from?

• USA & international orders: Ship from Tennessee
• Canadian orders: Ship from Ontario

Who do you ship with?

• USA & international: FedEx Home Delivery
• Canada: Canpar, Canada Post, LaserShip, among others.

*Please note we cannot ship to PO Boxes.

Is shipping free?

Yes! Shipping is completely free to the mainland United States and Canada.

Additional shipping costs apply for international destinations or outlying U.S. states/territories (ex: Hawaii). Shipping costs and estimated delivery dates are shown at checkout before you purchase.

Are there duties, taxes, or other fees?

• USA & Canada: No additional taxes, duties or fees due on delivery
• International orders: Import duties or taxes may apply depending on the destination country and are the responsibility of the customer

Will I receive tracking?

Yes. Once your order ships, you’ll receive an email with your tracking information.

What does your Shipping Protection offer?

During the checkout process, you have the option of adding our DoggoRamps Shipping Protection coverage for a small additional cost. This coverage gaurantees instant resolution/replacement in the rare event of shipping-related issues such as loss, damage, or even theft by porch bandits if your pup doesn't scare them off first!

If Shipping Protection is added, any issues can be resolved quickly without the need to go through a carrier claims or investigation process. That said, we always stand behind our orders for every customer - whether or not Shipping Protection is added. this option simply provides an extra layer of convenience and speed for customers who prefer it.

Exchanges

If you receive your ramp and realize a different model or finish color would be a better fit, we’re happy to help with an exchange. If the replacement item is priced differently, any price difference will be either charged or refunded accordingly.

For exchanges, we cover the return shipping cost to make the process as easy as possible.

Our return window

We offer a 60-day return window from the date of delivery so you have time to train your dog and make sure the ramp is the right fit for your dog and home.

If you feel you need to give a little more time for training before deciding whether to return or not, we're happy to be flexible for that. Just reach out to us and let us know 🙂

Before you return

If your dog happens to be struggling to learn to use the ramp and you are considering returning the ramp for that reason, please reach out to us. Even though our Training Guide is very helpful, oftentimes we can provide extra guidance and tips based on your specific feedback about your dog and their situation. 

Return conditions

Returned ramps must:

• Be (re-)packaged in original box (or similar)
• Be in good condition
• Include all original parts & insert material
• Not been used outdoors (outdoor use makes the ramp non-returnable)

Once a return is received and inspected, a refund is issued to your original payment method.

Return shipping & processing

Once a return is initiated, we will provide you a prepaid shipping label, and can even help arrange a carrier pickup from your front door to make the process as easy as possible for you (we know some of our ramps are big! 😋).

As a small family business, and as we absorb shipping costs of ramps to you, we ask customers to cover a small, flat-rate return processing fee if a return is needed. This fee is deducted from your refund once the return is processed.

Flat return fees by product:

• StepRamp: $20
• Couch Ramp: $30
• Small Bed Ramp: $40
• Large Bed Ramp: $50

There are no restocking fees or other charges.

Of course, if a ramp arrives damaged or has a manufacturing defect, return shipping and replacement are handled at no cost.

Return process (please follow)

1. Email us first to request a return and receive an RMA number. We always appreciate a chance to provide some training insights if that is the reason for your return.
2. We’ll provide a prepaid return label (and arrange pickup if needed)
3. Write the RMA number clearly on the outside of the box
4. Once received and inspected, your refund is issued minus the flat return fee (if applicable)

Returns sent without an RMA number may not be properly accepted or found by our fulfillment center.