We give all customers (30) days from time of delivery to decide if the DoggoRamps product is right for them and their dog. If within 30 days after receiving, if you or your pup don't love it, we'll accept the return, no questions asked - although, we do hope that if training/using the ramp is the issue, that you allow us a chance to help you and provide some training advice.
Once receiving a returned product back, it will be inspected to ensure all pieces are there and the product is in good condition. You will then be issued a full refund for the amount you paid. However, the return shipping cost back to us is the responsibility of the customer. There is no re-stocking fee, however.
Although we will accept any return within 30 days of receiving to your door, we encourage you to try out the ramp for at least two weeks before making your decision on whether to return it, and in that process we also encourage you to reach out to us for support and training assistance if you need it as often there are tips or insights we can provide that can make a big difference. And if it's been 30 days and you want more time for training - but still want to maintain ability to return the ramp if the dog does not advance - we can extend the timeline for you.
Please DO NOT ship a product back to us without first contacting us, as the product WILL NOT be accepted back to our fulfillment center without a specific RMA (return number) on the box.
If you would like to initiate a return, we ask that you reach out to us at firstname.lastname@example.org and our customer service team. We will provide you a custom return number (RMA) to place on the outside of the box.
Once the DoggoRamp is returned and inspected by our team, we will issue a full refund of your original payment.
In the event of defective or damaged product, we ask that you send us pictures of the shipping box and the damaged unit itself to our email at email@example.com. If the unit was likely damaged in shipping, it's important we have photos of the box so we can file a claim.
From there we will give you instructions on how to proceed and will work with you to find best solution, whether it's a refund or replacement or custom solution.