Return, Cancellation, Warranty

Cancellations or Order Modification

To request a cancellation, please email us as soon as possible at hello@doggoramps.com. We try out best to process and ship orders as soon as possible, but as a result it may not be possible to cancel your order if it has already been processed/shipped through our warehouse. But we will do our best!

Return Policy

We give all customers a flexible (60) days from time of delivery to decide if the DoggoRamps product is right for you. We're flexible in that if you still need more time for training your dog, we can extend the window. If afterwards, you or your pup don't love it, you can return it for a full refund, although, we do hope that if training is the issue, that you allow us a chance to provide some training advice, as we do have some pretty good tips to offer!

Once receiving a returned product back, it will be inspected to ensure all pieces are there and the product is in good condition. You will then be issued a full refund for the amount you paid.

*NEW, LOWER COST RETURNS AS OF OCTOBER 2024* - As we do absorb shipping cost on the way to you (shipping is free to customers), as a small family business, we do ask customers to cover the return shipping cost (unless of course the ramp is damaged or something) - however, when you email us for your return authorization, we will provide you your RMA number and a prepaid label, wherein the cost will be deducted from your final refund at a heavily discounted rate, as the return label is generated through our corporate shipping account which is 50% discounted from normal rates.

Thus, discounted return rates per product are as follows:

StepRamp: $20 (instead of what would normally be $40).

Couch Ramp: $30 (instead of what would normally be $60)

Small Bed Ramp: $40 (instead of what would normally be $80)

Large Bed Ramp: $50 (instead of what would normally be $100)

There is no re-stocking or other fees.

Please keep in mind, the product is non-returnable if used outdoors for any period of time.

Return Process (Please Read/Follow):

Please DO NOT ship a product back to us without first contacting us, as the product WILL NOT be accepted back to our fulfillment center without a specific RMA (return number) on the box.

If you would like to initiate a return, we ask that you reach out to us at doggoramps@gmail.com and our customer service team. We will provide you a custom return number (RMA) to place on the outside of the box, as well as a prepaid label.

Once the DoggoRamp is returned and inspected by our team, we will issue a full refund of your original payment, minus the discounted return shipping cost.

1 Year Manufacturer Warranty

In the event of defective or damaged product upon arrival, we ask that you send us pictures of the shipping box and the damaged unit itself to our email at doggoramps@gmail.com. If the unit was damaged in shipping, it's important we have photos of the box so we can file a claim.

We also guarantee our workmanship and quality for one year from delivery date. If your ramp breaks or cracks from regular use, we will send you a replacement piece to repair the damaged part. If the part cannot be easily changed, we will replace the ramp.

The warranty excludes damage from the ramp that incurs from:

Any outdoor use
Abnormal or improper use of the ramp (such as animals over the weight limit or children, etc)
Normal wear & tear, including any wear to the surface mat.
Purchases through unauthorized resellers.