FAST & FREE SHIPPING to the USA & Canada | 100% Satisfaction guarantee

FAQs

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GENERAL COMPANY QUESTIONS

HOW FAST DO THEY SHIP?

For orders to the USA, orders ship same day from Tennessee, and take 2-4 days to arrive anywhere across USA.

For orders to Canada, orders ship same day or next from Ontario, and take 3-5 days to arrive anywhere across Canada.

WHAT IS THE SHIPPING COST?

Shipping is FREE to mainland USA & Canada. Extra shipping costs apply to international destinations. You can determine the cost by putting in your address information at checkout (before purchasing) to see the cost. We do not ship to Mexico at this time.

WHERE DO THEY SHIP FROM?

To reiterate the above, we use fulfillment centers in both the US and Canada, so all North American customers get free local shipping, with no cross-border taxes or duties. 

What currencies do you accept?

We currently accept payment in both USD (United States Dollar) or CAD (Canadian Dollar). You can toggle between currencies in the top-right of the website with the little currency switcher.

WILL I HAVE TO PAY ANY DUTIES?

Since our products ship locally from our distribution centers in both USA and Canada, customers in North America will not pay any duties. Customers outside of North America may have a duty or tax charge depending on your country's regulations upon receiving.

DO YOU OFFER A PAYMENT PLAN?

In fact, we do. We use a payment plan provider called Sezzle, which offers 4 biweekly payments at 0% financing. No credit check or approval needed. 

Just choose the 'Sezzle' option to at the last step of the Checkout process, which will take you to the Sezzle dashboard to login and complete the purchase there.

DO YOU CHARGE SALES TAX?

The price you see on our website will always be the all-in price with no additional fees or chargesunless you are outside of North America wherein there is an extra shipping charge. If you are located in a state or province where we need to pay sales tax, the sales tax is then already included in the sale price you see on the website.

WHAT IF I HAVE AN ISSUE WITH MY RAMP?

 We will always take care of any of our customers. Even though I track record is incredible at over 98% flawless products, being a handmade product sometimes little things can slip through, or sometimes damage can occur in shipping. Let us know right away of any issues, and we will either help you replace the part or replace the entire ramp if needed.

HOW DO I TEACH MY DOG TO USE THE RAMPS?

With both our ramps, we include a very effective 3 step process to train any dog. You can take a look at these on our training page. Even if you're confident in your dog's ability, we highly recommend you follow the process anyway to ensure the best possible introduction for your pup. 

The majority of dogs take to the ramp very well, many getting the hang of it overnight. Some dogs need a little more time, which is perfectly normal. These dogs require a little more patience and dedication, but all dogs are definitely capable, and if yours needs a little extra help, we are always happy to provide personalized coaching and guidance for you and your dog. 

If your dog is having trouble, please reach out to us. Oftentimes there is something we can do to help, and we do encourage people to practice and train for at least two weeks before deciding to return the ramp if needed.

WHAT IS YOUR RETURN POLICY?

If you feel your dog just cannot get the hang of it or that the ramp just isn't right for you, you can return it for a full refund within 30 days. The cost of return shipping is the responsibility of the customer, but there is no other re-stocking fee or anything.

Also, we are flexible, so if you want to keep the ramp a couple extra weeks to continue practicing to see if your dog can learn the ramp, we can extend the return period.

WHERE AND WHAT ARE THEY MADE OF?

The DoggoRamp is made of high-quality furniture grade Maple hardwood, and is handmade in Ontario, Canada. Ramps are then distributed to our fulfillment centers in both the USA & Canada so they can ship locally to customers.

Any other questions, just email us at doggoramps@gmail.com.