FAQs

For orders to the USA, orders ship same day from Tennessee, and take 2-4 days to arrive anywhere across USA.

For orders to Canada, orders ship same day or next from Ontario, and take 3-5 days to arrive anywhere across Canada.

Shipping is FREE to mainland USA & Canada. Extra shipping costs apply to international destinations. You can determine the cost by putting in your address information at checkout (before purchasing) to see the cost. We do not ship to Mexico at this time.

To reiterate the above, we use fulfillment centers in both the US and Canada, so all North American customers get free local shipping, with no cross-border taxes or duties. 

Since our products ship locally from our distribution centers in both USA and Canada, customers in North America will not pay any duties. Customers outside of North America may have a duty or tax charge depending on your country's regulations upon receiving.

In fact, we do. We use a payment plan provider called Sezzle, which offers 4 biweekly payments at 0% financing. No credit check or approval needed. 

Just choose the 'Sezzle' option to at the last step of the Checkout process, which will take you to the Sezzle dashboard to login and complete the purchase there.

The price you see on our website will always be the all-in price with no additional fees or charges, unless you are outside of North America wherein there is an extra shipping charge. If you are located in a state or province where we need to pay sales tax, the sales tax is then already included in the sale price you see on the website.

 We will always take care of any of our customers. Even though I track record is incredible at over 98% flawless products, being a handmade product sometimes little things can slip through, or sometimes damage can occur in shipping. Let us know right away of any issues, and we will either help you replace the part or replace the entire ramp if needed.

With both our ramps, we include a very effective 3 step process to train any dog. You can take a look at these on our training page. Even if you're confident in your dog's ability, we highly recommend you follow the process anyway to ensure the best possible introduction for your pup. 

The majority of dogs take to the ramp very well, many getting the hang of it overnight. Some dogs need a little more time, which is perfectly normal. These dogs require a little more patience and dedication, but all dogs are definitely capable, and if yours needs a little extra help, we are always happy to provide personalized coaching and guidance for you and your dog. 

If your dog is having trouble, please reach out to us. Oftentimes there is something we can do to help, and we do encourage people to practice and train for at least two weeks before deciding to return the ramp if needed.

If you feel your dog just cannot get the hang of it or that the ramp just isn't right for you, you can return it for a full refund within 60 days. The cost of return shipping is the responsibility of the customer, but there is no other re-stocking fee or anything.

Also, we are flexible, so if you want to keep the ramp a couple extra weeks to continue practicing to see if your dog can learn the ramp, we can extend the return period.

We offer a 1 year manufacturer's warranty on all our products. This covers anything such as shipping damage, defects, or abnormal wear and tear or any accidents that may damage your ramp over the course of a year.