Your Experiences & Some Troubleshooting Questions/Answers!

Firstly, we want to say we are so proud of all the humans and pups out there who are off to fantastic starts with their new ramps. It's been amazing and super interesting to see how all the dogs out there are getting accustomed to their new ramps, and how people have chosen to set theirs up! We have ramps in over a 1000 homes now!

[And soon to be more! The walnut ramps are AHEAD of schedule and are leaving factory this week! So first 1100 people who ordered walnut ramps will receive theirs by end of October, and all other remaining customers will receive theirs from the THIRD batch which should be finishing production mid-November, consistent with our last update.]

We've seen many pups taking to their new ramp in no time! And of course, we've seen some who need a little more time, which is perfectly okay as well! 

In this post, we want to share with you a few examples of how dogs are using the ramps already, and then also go over a few troubleshooting questions & answers to help out those pups who maybe aren't getting it as quick!

 Here's Doug & dog Dolce practicing their training routine!

The repeated up and down is KEY! The more you practice the desired action, the better they'll remember it.

Here's little Ruger showing off the fact he can go up WITH a toy and at the second highest height setting! Holy cow! Well done!

We do have a tip for Ruger and his human, Todd, though. If you look at the top end of the ramp, it appears to go above the mattress by a couple inches or so. Todd could easily set the ramp one slot lower, which will make it even easier for Ruger.

Here is Sully, well on his way to mastering his ramp just 6 weeks after surgery!

This makes us so happy, given Crusoe also went through the same surgery, which is what sparked the whole idea for the DoggoRamp.

For this next one, Heather says "Dash is still warming up to her ramp! Love seeing all the doxies use them like pros, but we’re going a little slower over here."

The fact Dash is progressing a little slower is TOTALLY fine! Every dog will take to it at their own speed. So please don't feel pressured or too anxious to move them along too quickly. Go at the pace they are comfortable. Dash looks like he is making fantastic progress!

And even cats are using the DoggoRamp! LOL

I don't think they read our rules and disclaimer about no playtime on the ramp, though! 🤣


Troubleshooting: Questions & Answer Time! 

My dog will go up the ramp fine, but is having a harder time remembering where/how to go back down

Just remember dogs are creatures of routine, and you need to keep reiterating the desired action until it becomes so. Firstly, you should always be around your dog while using the ramp (ESPECIALLY during the learning phase). If the dog comes to the edge of the bed instead of going to the ramp, just redirect them or place them at top of ramp, show them the way down, and reward them after. And if your dog is a common jumper who is jumping down, then immediately pick them up after a jump, place them back on the bed at the top of the ramp, and have them come down, and reward. Never accept them doing it the wrong way, always follow it up quickly with having them do the RIGHT action (going down ramp) and reward positively.

My dog is a bit timid to go down

If your dog is EVER scared or timid, it means you need to go back a step in training (setting ramp to a lower height setting, either at the bed or at a sofa for a while). It's better to go slow in training and have them be very confident all the way through than go too far ahead and have them become timid. And there's nothing wrong with setting your ramp a little lower than the top of the mattress. They'll have a little step to do to get onto the bed, but that's quite easy, and the lower incline of the ramp makes it more appealing for them to use, and will help them build confidence and ability to use it. Once they have it mastered, you can increase steepness if needed.

My dog is having trouble climbing up

Your dogs ability depends on many factors - their age, physical ability, size, and technique. If your dog is having trouble going up, lower the height setting, even if they have a little step to do from the ramp to the mattress. As your dog gets more practice, they'll actually develop the muscles and the TECHNIQUE for climbing this type of device, because let's face it, unless you used ramps before, not many dogs are using to climbing a carpeted slope like this.

My dog is sliding down

This can either mean two things. Either, A) your ramp is just set too high for your dog's ability (the top two height settings are quite steep and require a pretty athletic dog to climb up or go quickly down, but this is just the reality for reaching such a height in such a length of ramp. We could make a 10' long ramp that would allow less incline per inch, but obviously that wouldn't be too practical)... OR, B) your dog is timid and is hesitating on their way down. It is a carpeted slope, so if they stop or go too slow, they can slide, yes. However, when they are confident and practiced and just walk/run right down, they shouldn't really be sliding (although Crusoe and Oakley DO seem to purposely add a little slide at the end for style!). So if you think A) is your issue, then try lowering the height setting. If you think B) is your issue, also try lowering your height setting temporarily to build up their confidence and ability, and then move to desired steepness.

My dog won't do it

So we haven't actually seen too many of these cases, but for those who are having trouble just getting started, we wholeheartedly believe all dogs can do it! No matter their age or stubbornness level! (Except maybe if the dog is physically disabled or too big for the ramp).

All dogs will learn at different rates. Many of the pups out there have been getting the swing of it virtually overnight, and some are taking longer, which is perfectly normal and okay. But one thing is for certain - trying out the ramp for a few days is not enough to determine if they can do it or not. Our friend-of-the-family dog, Oakley, probably took a week or two for him to start using it up and down completely on his own without direction. Be sure to follow our step-by-step training video... and take your time, don't rush/force it, be patient, and make sure the dog has mastered each step before moving to the next. 

They can get it, and they will, some just need a little extra TLC in getting there. So be patient, have fun, and you'll get there soon!



- DoggoRamps Team



  • Joanne Taylor

    I ordered my ramp on November 2nd and it still has not arrived. Do you know when it will be shipped? My confirmation shows a November delivery, but it is now December and it’s still not here.

  • Astrid Viviana Cordoba

    Please Did you can say to me when the ramp arrive? I ordered last week

  • Deborah Bills

    I ordered 2 ramps Nov 3 I’m leaving to go to Florida in 3 weeks and I need one of them to take I’m starting to worry I’m not going to get it in time and I really don’t want to ship it to my son after it arrives. When will they be shipped out?

  • Amy Miller

    I ordered my ramp at the beginning of november. When should it arrive?

  • Margaret Huskins

    This is a private message for the company. My ramp arrived with a big crack. I have now written three correspondences and sent a picture and had no reply. While I think the ramp is well made, I feel I should have an answer and a non damaged ramp delivered to me. You can reach me at my e-mail address. I am so let down by not receiving a response and solution the situation.

  • Margaret Huskins

    This is a private message for the company. My ramp arrived with a big crack. I have now written three correspondences and sent a picture and had no reply. While I think the ramp is well made, I feel I should have an answer and a non damaged ramp delivered to me. You can reach me at my e-mail address. I am so let down by not receiving a response and solution the situation.

  • Sarah Aldrich

    How do I contact someone about an exchange? The ramp I received is broken and I really want to get it replaced so the poochies can start using it!

  • Sheri

    We have had our ramp set up for a few days. We have a 10 week old dachshund puppy and 5 year old chiweenie. Our older boy is a jumper so with time things look like they will work fine. Well worth the wait!!! Thank you for this terrific ramp.

  • Lorraine Bayford

    My walnut ramp was waiting on my porch when I got home yesterday so I was very excited to open it. My 11 year old doxie Diego and my husband weren’t home yet so I set it up on my recliner. Diego came in and with 4 pieces of kibble, he was up and down immediately with no issues. We later set it up at the end of our bed (with a steeper incline) and again with a couple of pieces of kibble, Diego was up and down with no fear. He even went down in the middle of the night when he needed to go out. Very happy with the product and it’s supper light weight. Good job in the design.

  • James Oakley

    I enjoy your ramp but my two 10 year old hate it. I would like to retun it. Please send a RTA ASAP

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